Questions or individual concerns regarding the service User’s stay, such as medical needs/requirements are discussed with the home manager/nurse in charge at the time of the initial enquiry. Prior to admission, manager will assess prospective Service User either in their own home or in hospital, wherever they may be situated. 

This enables a thorough assessment to take place to establish the suitability of the Service User for the level of care offered. This also gives full opportunity for the Service User or their relative to ask any questions that they may have. Pre-admission assessment will also be carried out in the case of emergency admission on occasion this pre-admission assessment may be carried out from a fellow professional source.